FAQ

From start to finish, your transfer should be completed within 1-7 business days.

The time your transfer takes depends on The product you choose:

1. If verification is needed:
- We’ll try to call you (during normal business hours) and/or send an email if we require ID, proof of address, proof of funds, or payment reason verification. Your transfer can go forward as soon as requested verification is complete. If we don’t hear back from you within a reasonable time frame (usually about 48 hours), we may cancel the transaction for security reasons.

2. Limitations in banking hours:
- This includes nights, weekends and US Bank holidays as well as those in your recipient's country.

3. Delivery time once your money has been paid out to your recipient account:
- Once we pass the money to our payout partner, it may take them a while to process it as well.

Our fees for sending money are some of the most competitive in the industry. The fees vary based on a number of factors, including where you are transferring money from and to, how much you are transferring, and the payment and delivery methods you select.

Sending online gives you the flexibility to make a transfer whenever you want, from wherever you are. Whether at home, at work or on vacation – all you need is a computer or mobile device and a secure Internet connection. No need to travel to an agent location or wait in line.

Regardless of which channel you choose when sending money with ALBARKA, you are dealing with the same money transfer company trusted by millions worldwide. We classify sending money in person through an agent location as a different service, and so its transfer fees and exchange rates are priced differently compared to fees and exchange rates on the website or mobile app.

In addition, ALBARKA may periodically offer consumer promotions that affect pricing and exchange rates for specific groups of customers. Sometimes, these promotions are offered at specific agent locations for those sending money in person. At other times, these promotions are only offered for customers who send money online via our website or mobile app.

We encourage you to compare fees and exchange rates across these services and channels, and decide which option works best for you.

ALBARKA is the simple and affordable way to send money around the world. For 25+ years, our strong network of trusted financial partners, combined with best-in-class technology, have enabled us to deliver savings, convenience and peace of mind to millions of customers in 120+ countries.

With ALBARKA, you’ll enjoy:

Savings
• Super rates and low fees with every transfer.
• Higher rates and lower fees when not in a rush, with Value+ service (available in select markets).

Convenience
• Online, anytime transfers.
• 24/7/365 access to Customer Support by phone, chat and email.
• Bank deposit and cash pickup at numerous locations.
• Bank, debit and credit card funding options.

Peace of Mind
• Safety and security with 256-bit data encryption.
• Norton Secured, TRUSTe Certified, A+ rating with BBB.
• Online transaction tracking, plus email and SMS alerts.
• 100% money-back guarantee.

To open an account with us, click on register and put your details. We will send you an activation email and once you activate the account, you can then start transfering money abroad.